17 Dec 2011
10:35 pm

Outsource

A few days ago, this website "http://www.dontoutsource.com/" made rounds on Twitter. What is this about? A company in America being "ripped off", by a company in "Mumbai, India". A case of project outsourcing gone wrong. I not sure what the guys on the other end have to say, but it does not look good for them, based on the data provided.

Being from India, such stories hurt. The picture painted being that "outsourcing" to India is a bad. I constantly read / hear about stories from people describing how they did not have a good experience, while working with a company in India. A missed deadline, not constantly being in touch, the end result not being satisfactory enough, the reasons pile up.

I only read about horror stories about things gone wrong while with companies from India. Do projects outsourced to America, Russia, Canada, {insert any country} never go wrong? Or is it that I only read / click on stories which mention the word India? I am sure it's the latter which is true.

As the painted picture reads in the article and in the comments, not everyone in India is bad to work with. I personally work with and know companies here that do a excellent job at what they do. Sure, sometimes there are failed deliveries on deadlines, but then humans are bad estimators, be it India, America or any other country.

Your process of outsourcing work needs to be examined in more detail, than the country where you choose to outsource. How did you pick the particular company to work with? Was it based on the 'lowest' price quoted? Did you check their portfolio? Did you talk to their existing clients? Was there a trial run involved? How were they to communicate with? When you decided to outsource a $2,00,000 project, I hope you did all of the above and not just pick them cause they were the 'lowest' quote.

2 months ago TPS2012 responded:

I represent TransPacific Software ; Just today we had a look at this thread .
First and the foremost this has nothing to do with Outsourcing, Indian Programmer ,US programmers…. It is simply an attempt by The Natural Sapphire Company and its owners to smuggle out our copy righted material through 2 of our employees. When cornered by law enforcement agencies including (Cyber Police Mumbai , Mumbai Police, FBI-Cyber department ) Arnstein and his drug edict smear campaign guy Evan Guttman playing to the Gallery and crying all over the net
(Google for Evan Guttman + sidekick and you will instantly know what this guy is into)
The real story of the case is completely different. Michael Arnstein and his so called CIO are trying to give it a totally different colour through disinformation sites like dontoutsource
Here are the real facts
We have been working with Michael Arnstein and his company The Natural Sapphire Company, New York As per the service agreement we are required to make a customized software for them build over our core ERP engine, provide our services in stallation of the software, support it 24x7 . We continued this arrangement since 2006 to Dec. 2010
In December 2010 our system Analyst who is responsible for overall office IT security detected some e-mails send by two of our employees in an unauthorised way and through their person e-mail accounts. On further probing the matter we realised that The Natural sapphire Company and its owner Michael Arnstein in a 3 months long hatched conspiracy has stolen and smuggled out our 8 years of copy-righted work consisting of 1 million lines of code developed in last 5-6 years.
Details of The case
The code theft was committed through two of our employees namely Dhananjay More and Bhaskar vadlamudi who were highly paid and were with our company for more than 3 years. As the act was blatantly criminal in nature we filed complaints against them and Michael Arnstein owner of The Natural Sapphire Company with Bandra Kurla Police station Bandra East Mumbai and cyber Police station Bandra East as well as order under section 156 IPC was obtained from Bandra Metropolitan Court for Police to investigate the matter. On conducting Preliminary Enquiries police registered cases against all the three accused under IPC and Information Technology Act
The matter was Jointly investigated by Bandra Kurla Police and Cyber. The hard-drive of one accuse Dhananjay More confiscated ; further police recovered considerable e-mail/chat communication amongst two accuses, CIO of The Natural sapphire Company Evan Guttman and Michael Arnstein.
The e-mails had considerable communication wherein Michael Arnstein has coerced two of our accused employees to acquire false identities namely Dan for Dhananjay and Bob for Bhaskar ; and planned on how to smuggle out the data .( Both these employees were also promised immigration to US and accommodation in New York . Further police obtained details of the banks accounts(State Bank Of India and HDFC bank) of both the accuses wherein large amount of Forex was sent . Phone records of Dhananjay More and Bhaskar Vadlamudi were obtained wherein regular phone communication between Michael Arnstein was traced
Over and above Dhananjay More and Bhaskar Vadlamudi were provided funds to obtained cell phones, an internet connection and even usd1500 each as legal money in case of any legal issues show up
One of the accused Dhananjay More obtained conditional Anticipatory bail from session court on 29th Novemeber 2011 the other accuse Bhaskar Vadlamudi is absconding and believed to be hiding somewhere in Hyderabad India
Court order is available for download on http://transpacific.in/criminalcase.html
As the process was on Michael Arnstein resorted to all sort of criminal tactics to pressurize us to withdraw he criminal case
Michael Arnstein further hired Evan Guttman a known “smear campaign specialist” a drug edict and a pornography dealer (operates an escort website on-line www.evanwasheremodels.com)

Further to it Michael Arnstein has established a web site www.dontoutsource.com which has tones of allegations against my company in particular and Indians in General. The web site contains numerous racial abuses against Indians. Further to it Mr. Arnstein has posted numerous posts on various forums calling me a “terrorist” . This has disturbed me beyond words. Again this was brought to the notice of FBI NY IC3.GOV (wide our complaints Id: I1104190951275432 and complaint Id: I1101221230305631)
We received an e-mail from FBI that they cannot act due to jurisdictional issue e-mail copy of the letter attached
Arnstein and his CIO off late has resorted to allegations that whatever is written and expressed against the Natural Sapphire Company is posted by us. There are numerous Natural Sapphire Company consumers who have posted negative review on the merchandise which they purchased. Guttaman is posting on all such forums that we are responsible to post such complaints. They are attributing every bad remark , every complaint posted against them on us.
In few cases the real genuine buyers who have posted these complaints have responded back expressing anger over this and reaffairmed that they have indeed posted these complaints and not us.
As the status stands now investigating agencies are investigating the matter in India. We have approached Director General of Foreign Trade to prevail upon FBI NY to get Michael Arnstein behind bars. Communication from FBI is positive.
Any questions feel free to contact us on connect@transpacific.in
Again I would like to assert that this is a case of criminal offence and has nothing to do with outsourcing or alike.